Counselling Level 2 Exam Questions (10 Terms) With Verified Definitions Updated 2024

Attending {Ans: This means that we are physically and emotionally available to the client. It involves giving the client our undivided attention - listening to the facts and feelings and paying attention to the client's body language.}Active Listening {Ans: This means that you have to pay attention to all the signals given off by the other person. It should really be called 'active attention' because we are trying to pay the most detailed attention to the other person using all our senses.}Open Questions {Ans: This is a type of question that helps the flow of communication and encourages the speaker to elaborate or be more specific.}Reflecting feelings. {Ans: This involves listening and understanding and communicating understanding of feelings back to the client at the level expressed by them - without parroting.}Congruence {Ans: This involves the helper being genuine, without façade, without acting like an 'expert'.}Summarising {Ans: This is the process of tying together all that has been talked about during part or all of the counselling session. It attempts to draw together the main threads of what has been discussed.}Empathy {Ans: This is trying to see the world of another person from their