Charismatic Leadership {Ans: the behavioural tendencies and personal characteristics of leaders that create an exceptionally strong relationship between them and their followers}360-degree appraisal {Ans: Process of using multiple sources of appraisal to gain a comprehensive perspective on one's performance}Labour productivity formula {Ans: Output / number of employees}Coaching {Ans: communicating with someone for the direct purpose of improving the person's on-the-job performance or behaviour}Manager {Ans: Organises, plans and coordinates work}Autocratic {Ans: absolute in power or authority}sub-contract {Ans: A contract in which one party involves a third part to carry on a portion of its responsibilities.}Types of Appraisal {Ans: - Self-assessment - Management by objectives - Rating Scale e.g ( 1 - 5 ) - 360 Degrees Appraisal}Transactional Leadership {Ans: leadership based on an exchange process in which followers are rewarded for good performance and punished for poor performance}Leader {Ans: A leader inspires and motivates others}Transformational Leadership {Ans: leadership that, enabled by a leader's vision and inspiration, exerts significant influence}democratic {Ans: Ensuring that all people have the same rights - Spreads out power.}Peripheral workers {Ans: part-time, temporary and self-employed workers brought into the business as and when needed}laissez-faire leadership