Operations Management By William J. Stevenson Ch. 1 Questions And Answers 100% Verified A+ Guaranteed

E-Commerce {Ans: Consumer-to-business transactions}Ethics {Ans: A standard of behavior that guides how one should act in various situations}Services {Ans: Activities that provide some combination of time, location, form, and psychological value}System {Ans: A set of interrelated parts that must work together}Rights Principle {Ans: The actions should respect & protect the moral rights of others (e.g. not taking advantage of a vulnerable person)}Three Types of Models {Ans: Physical, Schematic, Mathematical}Outsourcing {Ans: Buying goods or services instead of producing or providing}Five Principles for Thinking Ethically {Ans: Utilitarian, Rights, Fairness, Common Good, Virtue}Common Good Principle {Ans: Actions should contribute to the common good of the community (e.g. noise abatement ordinance)}Utilitarian Principle {Ans: The good done by any action or inaction should outweigh any harm it causes or might cause (e.g. not allowing someone to drive drunk)}Craft Production {Ans: System in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods.}Mass Production {Ans: System in which low-skilled workers use specialized machinery to produce high volumes of standardized goods}Ethical Framework {Ans: A sequence of steps intended to guide thinking and subsequent action or inaction}Value-Added {Ans: The