Workplace bullying {Ans: one person acting in an abusive, demeaning, intimidating, and/or violent manner toward another on a continuing basis}deep-level diversity {Ans: differences such as personality and attitudes- learned only through extended interaction with others}Dogmatism {Ans: See the world as a threatening place and regard authority as absolute}Social emotions {Ans: This derived from external sources}Problem solving teams {Ans: set up to deal with a specific problem or opportunity}Synergy {Ans: is the creation of a whole greater than the sum of its individual parts}Status congruence {Ans: involves consistency between a person's status within and outside a group}performance norm {Ans: sets expectations for how hard members work and what the team should accomplish}Awareness of others {Ans: being aware of the behaviors, preferences, styles, biases, and personalities of others}Process theories {Ans: Examines the thought processes that motivate individual behavior}Perception {Ans: the process through which people receive and interpret information from the environment}Hygiene factors {Ans: in the job context are sources of job dissatisfaction}rule of conformity {Ans: the greater the cohesiveness, the greater the conformity of members to team norms}Nominal group technique {Ans: involves structured rules for generating and prioritizing