Informal leaders {Ans: A person who is not officially appointed as the head of a group}Individualized consideration {Ans: Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use}Design thinking {Ans: A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses}Emotional quotient {Ans: The level of a person's emotional intelligence, often as represented by a score in a standardized test}Morals {Ans: Rules people develop as a result of cultural norms and values and are, traditionally passed down through generations and characterize a cultural group}Self-regulation {Ans: Controlling your thoughts and impulses in order to manage your internal state}Mechanistic {Ans: Hierarchical, bureaucratic, organizational structure characterized by (1) centralization of authority, (2) formalization of procedures and practices, and (3) specialization of functions}Code of ethics {Ans: Guide that publicly sets out an organization's key values and ethical obligations}Rehearsing {Ans: When the receiver is preparing what to say in response instead of actively listening to sender's message}Coercive power {Ans: Ability to take