4 support activities {Ans: procurement of goods/services or works human resource management technological development infrastructure (act,legal,finance,control,PR,quality assurance, general management)}strong password characteristics and negative impact to strong passwords {Ans: ten or more characters does not contain your username, name, or company name does not contain a complete dictionary word in any language different from previous passwords contains both upper/lowercase, numbers, and special characters neg is that it makes it hard to remember}5 primary activities {Ans: inbound logistics operations outbound logistics marketing and sales service}Relationship between IS security and users {Ans: security systems depend on behaviors of users password usage and management is paramount}ability to experiment {Ans: making a reasoned analysis of opportunity, envisioning potential solutions, evaluating those possibilities, developing most promising ones, consistent with resources u have}the components of an IS {Ans: hardware software data procedures people}role in a BPMN diagram {Ans: set of activities performed by an actor}efficiency {Ans: ratio of benefits to cost}competitive advantages provided by IS {Ans: EX: could maintain customer account data and create package and information delivery system Product implementations 1. creates new product or service 2. enhance products or services 3. differentiate products or services Process