Test Banks Leadership And Management Study Guide Graded A+

A hospital was named in a lawsuit after a client had to undergo a second surgical procedure because an arthroscopy was performed on the wrong knee during surgery. The hospital settled out of court with the client for damages. This is an example of which principle of management? 1. Authority 2. Responsibility 3. Coordination 4. Accountability {Ans: Correct Answer: 4 Rationale 1: Authority is defined as the right to direct the work of others. Rationale 2: Responsibility is an obligation to perform a task. Rationale 3: Coordination is a function of management, not one of the principles. Rationale 4: Accountability is the ability and willingness to assume responsibility for ones actions and to accept the consequences of ones behavior. The hospital had a responsibility to the client for quality care and service. That was not the case; therefore, the hospital was willing to accept the consequences of the injury experienced by the client.}The manager is conducting an informal negotiation between two staff members and is focusing on managing the emotions and setting the ground rules. Which stage does this demonstrate? 1) Setting the stage 2) Conducting the negotiation 3) Making offers and counteroffers 4) Agreeing on resolution of the