Intervene, take responsibility for resolving the situation, Get both sides of the storyMaintain eye
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contact, Attentive posture positioning and body language Follow the speaker verbally You silence effectively
Sit or lean forward, Keep still, Be aware of the look on your face
Paraphrasing and reflecting
During the convo
At the end of the conversation
Rephrasing the message in your own words
Deals with emotions
Way to go
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