Salvage {Ans: damaged property that has cash value}FEMA {Ans: federal emergency management agency, a branch of homeland security that coordinates relief programs when disaster strikes an entire community}Landlord {Ans: one who has leased property to a tenant}Personal Property Floater {Ans: protects property owner from damage or losses to personal articles while in the process of transport}CGL (Commercial General Liability) {Ans: protects businesses against damage or injury to third parties.}Unfair Claim Settlement Practices {Ans: dishonest or unfair behavior related to settling insurance claims which is specifically proscribed by state law}Stipulation {Ans: something specifically agreed to in a contract}Claims Management {Ans: the practice of the insurance adjuster, of managing a claim, by processing it, in a prompt and effective manner, from time the claim is filed, until a settlement is reached.}License {Ans: a document that shows that a person has been granted authority by the state to act as an insurance agent, broker, or adjuster}Discoverable {Ans: capable of being demanded and handed over as evidence in a court of law}Rating Systems {Ans: measure hazards of individual risks in a given area and sets premium accordingly}Fixed deductible {Ans: one specific determined