Communication: Attributes such as size, color of skin, grooming, posture, expression, dress, etc. may
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influence the relationship between you and the patient, family, and coworkers.
Phones, text, email, fax & letters are a form of..
Non-verbal overpowers verbal communication.
Non-verbal communication is observed through
Be aware of visible tattoos or untraditional piercings.
Open posture
Closed posture
Describe assertive communication..
Describe unassertive communication..
Describe aggressive communication..
Communication techniques: Therapeutic
Communication techniques: Nontherapeutic
Posturing
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