Outputs {Ans: The goods or services produced as the result of combining inputs}nonprogrammed decisions {Ans: decisions made when managers have no prior history, guidance, process, or system for making the decisions}Competitiveness {Ans: The extent to which an organization can produce goods and services better than other organizations in the same industry}leadership {Ans: The ability to influence individuals and groups to cooperatively achieve common goals to benefit both parties, instills a sense of direction and confidence to successfully complete tasks}Sensor {Ans: Someone who determines if the feedback exposes a deviation}internal environment {Ans: concerns factors that are under the control of an organization}quantity standards {Ans: standards that measure the amount of sales and sponsorship goals}long-term goals {Ans: goals that take a year or more to accomplish}motivation {Ans: set of factors that influence an individual's actions toward accomplishing a goal}short-term goals {Ans: usually accomplished in less than a year}external environment {Ans: characterized as being everything that lies outside an organization's control}expert power {Ans: power gained by having superior knowledge about the work}leadership skills {Ans: skills to becoming a leader that include self-understanding, understanding others, communication, team building, and developing job