diseconomies of scale {Ans: when the cost per unit increases as the business expands as it becomes harder (communication, decision making, demotivated employees) and more expensive to manage a larger company. (this is a risk of expansion)}external expansion {Ans: -Grows the business quickly. The businesses can get new ideas from eachother -they may do things differently and conflict with eachother, making them unproductive. Can also lead to diseconomies of scale}importance of training {Ans: higher quality goods produced, better customer service, more efficient and productive staff, increased job satisfaction for staff, leads to promotion}induction training {Ans: Training given to new employees when they first start a job, usually involves meeting other employees, a tour of the building, company procedures}public limited company (PLC) {Ans: large company, owned by shareholders, it can sell its shares to the general public}communication in flat organisational structures {Ans: faster as there's fewer layers of management, verbal communication is still hard as managers have a wide span of control. emails or group meetings work better}Advantages of external recruitment {Ans: find somebody really suited as the advert will be seen by much more people, new ideas brought to the business, new skills