Effective Supervisory Practices; 5th Edition Study Guide Rated A+

Building relationships with stakeholders/customers (internal and external) both inside and outside the organization will produce {Ans: Better outcomes}The most effective way to sustain a "change" is by {Ans: Seeking feedback}Positive reinforcement for poor performance only works when an employee has a {Ans: Positive Attitude}How something is said rather than what is said (tone of voice, emphasis, volume) is a non verbal message known as {Ans: Paralanguage}Focus on the short term results (day to day), organizing, control of staff and problem solving is {Ans: Managing/Management}The appropriate level of discipline to use is {Ans: The least severe yet strong enough to convince the employee}Transfer is not a disciplinary action and is valid to correct performance/behavior only when these problems are caused by {Ans: Personality conflicts between the employee and the supervisor}The "Act" part of the Deming Wheel refers to {Ans: Acting on issues that may have developed or just giving feedback}An action that is always unethical is one that is {Ans: Illegal}Demotion is a rarely used form of disciplinary action and is a last resort before termination because {Ans: Its unlikely to be effective and may make issues worse}When dealing with difficult