PGA PGM 3.0 Level 2 Golf Ops practice exam material guide solution questions and answers the vision Core Values and mission statement of a golf facility should be developed concurrently with establishing a facility wide business plan that concludes concrete goals and strategies for meeting them. - True Proper business planning and operations alignment directs that sufficient resources be identified before strategies for achieving business objectives are developed. - False What department is considered the core unit of most facilities? - The Golf operation What is one of the descriptive/directional elements of the facility's business that need to be in place before the golf operation is defined? - facility type, geographic locale, customer base, business objectives and goals, strategies Policies and procedures are part of which support element of the golf operations organization? - Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? - Alignment - the golf operation must correspond with the facility's business plan. What is the principal focus of golf operations? - providing high-quality playing experiences and customer service in line with the core values, vision and mission of the organization Stakeholders, owners, and boards are positioned