Bus-660 Managerial Report: Office Equipment Inc. Case - Colangelo College Of Business, Grand Canyon University

This study source was downloaded by 100000865965430 from CourseHero.com on 05-05-2023 14:58:14 GMT -05:00https://www.coursehero.com/file/133336726/BUS-660-Benchmarkdocx/ DATA ANALYSIS CASE STUDY 1Benchmark- Data Analysis Case Study Kimberly Le College of Business, Grand Canyon University BUS:660 Daniel SmithFebruary 23,2022This study source was downloaded by 100000865965430 from CourseHero.com on 05-05-2023 14:58:14 GMT -05:00https://www.coursehero.com/file/133336726/BUS-660-Benchmarkdocx/DATA ANALYSIS CASE STUDY 2Managerial Report: Office Equipment Inc. Case Office Equipment Inc. (OEI) is a locally based company for machine repair andmaintenance services, with a small market of 10 customers served by one service technician.OEI is optimistic about expanding their market to 20 and 30 customers within the next one totwo years. They are seeking to add one or two more service technicians to increase servicedelivery with the least cost. The company considers waiting line models and arrival andservice rates analysis can improve the service operations. This paper discusses OEI arrivaland service rates, waiting line models and recommendations on number of service techniciansfor 20 or 30 customers scenarios. OEI Arrival and Service Rates The OEI is speculating to have an increase in their customer coverage to 20 customerswithin and year and to 30 customers in two years. Arrival time for 20 customers is calculatedthrough getting a call rate of 0.02 per hour.