Nate Exam: Core Essentials Questions And Answers (Graded A)

NATE Exam: Core Essentials Questions and Answers (Graded A)d (very important) - ANSWER-The ability to utilize all types of communication skills is ____ to the HVACR technician.a. not as important as "hands-on" technical skillsb. somewhat importantc. unimportantd. very importantd (all of the above: clear, complete, concise) - ANSWER-It is important to be ____ in filling out service orders so that office staff, other technicians, and customers will know what work you completed on the job.a. clearb. completec. concised. all of the aboved (Refrigerant) - ANSWER-When explaining to a customer that you have adjusted the system charge, which of the following terms is most appropriate?a. Freonb. Gasc. Juiced. Refrigeranta (can help you diagnose the problem) - ANSWER-Listening carefully to what a customer is telling you ____.a. can help you diagnose the problemb. is a waste of timec. is not necessaryd. often will only confuse youb (listen to the customer first, then ask questions) - ANSWER-When you arrive at a service call and meet the customer, you should ____.a. ask questions first, then listen to what the customer has to sayb. listen to the customer first, then ask questionsc. avoid discussion with the customerd. remind the customer that you are the professional