Final Exams Concepts1. Know the difference between subjective and objective data. (I will scream if you allget these wrong! :)) Subjective: What a person says about themselves o Example: My BP was 118/90 yesterday and pain Objective: What you observe through measurement, inspection, palpation, percussion, and auscultationo Examples: Meter readings, vital signs, and measurements2. Barriers to communication. What are they? The use of jargon Emotional barriers and taboo Lack of attention, interest, distractions, or irrelevance to the receiver Difference in viewpoint Physical barriers to non-verbal communication Physical or mental disabilities (Physical: Hearing problems. Mental: Down Syndrome) Language differences and difficulty understanding unfamiliar accents Cultural difference. 3. Traps of interviewing- Chapter 3 Providing false assurance or reassurance Giving unwanted advice Using authority Using avoidance language Distancing Using professional jargon Using leading or bias questions Talking too much Interrupting Using why questions4. Open ended questions vs closed ended questions. Know the difference and when to use them during the interview process. Open ended: Questions asking for narrative informationo When to use them: Use it to begin the interview Introduce a new section of questions Whenever the person introduces a new topic Closed (direct) questions: Asking for specific information. Elicit a short, one-