7.08 Activity - Evaluation Of A Salesperson's Job

7.08 ActivityEvaluationA detailed description of the interaction between the customer and the salesperson.This interaction took place in Sephora, a cosmetics shop. The assistant began establishing rapport by greeting the customer with a simple “Good morning” followed by a polite smile. Then the assistant proceeded to ask, “How can I help you”, to which the customer replied, “I am looking for a perfume for my mother’s birthday”. The assistant asked, “Okay, do you know which fragrance your mother prefers?”. She also asked about the customer’s approximate budget. When the assistant learned about the mother’s preferences and the price category of the needed product, she guided the customer to the perfume stand. The assistant suggested five or six options. However, unexpectantly the customer clarified, that she is looking for a vegan perfume. The assistant quickly suggested a few other options. The customer chose the perfume she liked, and they proceeded to the cash register. The assistant asked if the customer wanted a special package since it was a present, to which the customer replied yes. The customer paid for the purchase, the assistant packed the purchase, and said a polite “Goodbye, we hope to see you soon”. An