Green Belt - Exam Practice Questions Answers

Green Belt - Exam Practice Questions What is the definition of a defect? A) A product/process that exhibits variability. B) A product/process that does not perform as well as the competition. C) A product/process that does not meet customer requirements for use. D) A product/process that is not reliable. E) A product/process that requires extra processing.Answer CWhat is the primary approach employed by Lean Six Sigma to reduce the number ofdefects? A) Add inspection to isolate the customer from process instability. B) Reduce process variability at the source through redesign or process controls. C) Revise specifications to better reflect customer expectations. D) Provide incentives to the workforce to eliminate defects. E) Educate customers to manage product/process expectations.Answer BNational Fiduciary Guaranty Bank has been losing market share in home mortgagelending over the last several years. Surveys indicate very low customer satisfactionratings for the home mortgage process. The bank recently chartered a Lean Six Sigmateam to address the performance problem. The team has examined several processfactors, including loan pricing, credit requirements, loan closing cycle-time andemployee training as they relate to customer satisfaction and new loan volume. Which ofthe following are potential key process inputs in the bank's home mortgage business? A) Customer