Oim 320 Chapter 8 Quiz Answers

This study source was downloaded by 100000857300661 from CourseHero.com on 11-16-2022 05:39:17 GMT -06:00https://www.coursehero.com/file/141842742/Chapter-8-quizdocx/ TLIM 4342Chapter 8 QuizQuestion 10 out of 1 pointsAs the Sigma level of a process _____, defects and costs of poor quality are both exponentially reduced.Selected Answer: decreasesCorrect Answer: increasesQuestion 20 out of 1 points_________are the factors that are the major drivers of quality within an organization or process.Selected Answer: Critical to customer characteristicsCorrect Answer: Critical to quality characteristicsQuestion 31 out of 1 points_____ are the expenses associated with maintaining good quality throughout an organization or process, while _____ are the expenses associated with defects created by a process.Selected Answer: CoQ , CoPQCorrect Answer: CoQ , CoPQQuestion 40 out of 1 pointsWhich of the following is NOT a cost included in the Cost of Quality?Selected Answer: Prevention CostsCorrect Answer:This study source was downloaded by 100000857300661 from CourseHero.com on 11-16-2022 05:39:17 GMT -06:00https://www.coursehero.com/file/141842742/Chapter-8-quizdocx/Powered by TCPDF (www.tcpdf.org)Cost of Customer QualityQuestion 51 out of 1 points_____ failures occur when products, services, or processes do not conform to the requirements set by the company, while _____ failures occur after products or services have been delivered.Selected Answer: Internal, ExternalCorrect Answer: Internal, External