Business operations department in an IT company IT operations are processes, practices, and IT services that meet business needs. Therefore, operations department in an IT company involves professionals that ensure IT service delivery by supporting appropriate processes to run a successful business. The operations department plays a major part in an IT business as it ensures technology and business operations solutions are delivered in a successful and efficient way. IT operations department employees have different roles and responsibilities in a business. Firstly, the department is responsible for the company’s network infrastructure. Operations in network infrastructure include configurations and network management, firewall management, and hardware deployment, upgrades, and support. IT business operation department also deals with server management which includes activities such as managing and provisioning infrastructure resources for internal users, managing configuration changes and IT workloads, IT infrastructure management functions, managing software licensing and upgrades, and setting up and authorizing software, hardware and server resources for new users. IT business operations department has a special sector that involves service desk support. The service desk support sector of the operations department conducts activities like troubleshooting, coordinating with the service desk to identify and mitigate root cause issues, developing a disaster recovery