Lp4.1 Assignment: Controlling Presentation Organizational

Control in an organizationPresented by: Presentation overviewThis presentation will address:The function of controlling in organizationsTotal Quality Management (TQL)as a contemporary control tool/systemsHow financial and budgetary controls are used in TQL Introduction Control is a management process of determining whether every activity takes place according to the laid out plans, instructions given and the principles of the organization. Performance measures include; customer satisfaction, financial targets and the meeting of deadlines. Total-Quality ManagementTQM is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. Principles of TQM1. Customer-focusedThe customer determines the quality of the products, and therefore, every effort is directed towards what the customers want2. Total employee involvementAn enabling working environment to encourage maximum employee participate in working toward common goals3. Process-centeredThe system is focused on clearly defined steps of taking inputs from suppliers and transforming them to output for internal of external customers and constant monitoring for any abnormal variation. Principles of TQM4. Integrated systemTQM focus on the horizontal processes interconnecting the vertically structured departments 5. Strategic and systematic approachAn important aspect of management of quality involves the formulation of a strategic plan where