You Are A Policy Officer For Silverview Housing Association

Housing Issues and SolutionsName:Institutional affiliationHousing Issues and SolutionsBackground Information Tenants, like any other customers want value for their money. However, many tenants do enjoy this right. Occupants of Silverview Housing Association premises for a long time have been complaining over three issues that they feel the Silverview Housing Association management has failed to address effectively. First, the residents complain that repairs are taking too long, and repairs appointments are not being kept by the contractor. Second, residents are dissatisfied with the way that anti-social behavior is addressed. Finally, many properties are lying empty, spoiling the appearance of the estate and encouraging vandalism. When these issues are addressed, the occupants will live a comfortable life. Using guidance from best practices in the housing industry, both within and outside the United Kingdom, this report will attempt to address these problems, to ensure that the customers are satisfied. Anti-Social Behavior (ASB)Residents have also expressed their dissatisfaction with the way that anti-social behavior is challenged. Anti-social behavior (ASB) is a general term used to refer to behaviors that have a deteriorating impact on the quality of life in the community. Such behavior