Key Concept Exercise: Technology Transfer And Controlling Enter

Technology transfer and controlling enterprise resourcesThe adoption of Information and Communication Technology in large and medium enterprises is becoming inevitable. Businesses need technology for communication, research, to increase the performance of employees and to predict and plan for the future. Complex organization use Enterprise systems such as the Enterprise Resource Planning, Customer Relations Management systems and Supply Chain Management system to obtain information that is crucial in management decision making. The ERP is by far the most common of the three enterprise systems. It is an integration of application software to perform general functions such as sales management, quality monitoring and financial management, communication and sharing data within the organization departments and with external partners such as suppliers and customers. Hald and Mouritsen (2013), discusses the enabling and constraining effects of an Enterprise Resource planning system to an organization. Due to the cross functional nature of operation management, there is need to know what the other partners are doing. For instance, what are the customers’ buying trends at different times of the year?, what are the different suppliers’ capabilities?, what is the message that the sales department is selling?, and what is the research and design team working on?