Convenience And Timing

Convenience and TimingCustomer convenience is highly critical in business and usually arises from the speed at which a firm delivers customer service (Timm, 2014). According to Thakur (2016), companies that focus on customer convenience are likely to attract customer loyalty. However, the management at Donut Shop has completely ignored the issue of customer convenience. First, the shop’s parking lot is a disarray with cars parked at odd angles. Such disorganization inconveniences other customers who would want to use the parking lot. Second, the parking lot was dirty and trashcans had overflowed. Given the shop serves food, the dirty parking lot negatively affects the customer and also is an eyesore to most customers wanting to visit the shop. Third, there is disorganized lines of people waiting to buy donuts. The disorder of the queue affects the efficiency of service as there would be more arguments and shouting which slows service delivery. Fourth, the clerks fails to pay attention to customers. They are slow in taking customer orders and some completely ignore the customers. Fifth, the counter is dirty with coffee stains. Some customers may want to use the counter while eating their donuts. Sixth, the shop fails to honor the