Exceeding Expectations With Value

Exceeding Expectations with ValueName:Customer Service Relations Tutor’s NameDateExceeding Expectations in ValueThe application of A-plus ideas is essential for survival of businesses in a competitive environment. The barbering industry is one of the most competitive businesses because they provide a service that is very personal and reflects the personality of the individual. We examine how three barbershops apply A-plus ideas in to meet and exceed the expectations of their customers.Jack the Clipper This business is immensely successful in creating a sense of value in their service the success is founded on its ability to make their barbering service meaningful to customers by customising service to customer persona. The business makes effort to know each of their customers individually and then create a persona of the client based on their personal characteristics and preferences. Customer service staff interacts with customers on a personal basis and collect information on favourite hairstyles, after-shave, hair oil and possible allergies. In addition, customer service staff engages their clients in social conversation and in the process identify favourite games, political inclinations and social topics. When a customer books an