Identify The Front-Room And Back-Room Services For The Following

Front-Room/Back-Room ServicesFront room and back-room services can be delineated by the level of customer contact and control involved. Front –room services involve high customer contact and control while the service provider has greater control of back-room services, which typically involve little customer contact.For a hospital, front room services include hospital admission, medical consultation, pharmacydisbursement, and medical tests. Back-room services include billing, laboratory tests, prescription of drugs and surgical procedures. Hospital front room services are personal and therefore can be improved by increasing customer contact, hospital back-room services can also be improved by increasing customer contact. Low and high contact services should be separated to improve services because it is important for a hospital to have greater control on back-room services CITATION Joh99 \l 7177 (Johnston, 1999).For a trucking firm, front-room, services include receipt of orders and delivery instructions while back-room services include movement of goods. Trucking firm services are impersonal and therefore can be improved by reducing customer contact in both front-room and back-room services.For a grocery store, front-room services include selection of groceries and assisting shoppers while back-room services include billing and delivery of groceries. Grocery shopping is personal and therefore services can be improved by increasing customer