Data-Driven Decision Making - C207 UPDATED EXAM QUESTIONS AND CORRECT ANSWERS VERIFIED 100% GRADED A+ Define analytics Turning information into knowledge and developing fact-based strategies to gain a competitive edge. What is the base period of an index? Usually represented as 100 Balanced Scorecard* Measurement of organizational PERFORMANCE in four equally important areas: (each one of these are KP=) CL=F - (customer, learning, internal process, financial performance) Are we meeting the strategy? 1. Customers 2. Learning and innovation 3. =nternal Process 4. Financial performance Net Promoter Score (NPS) The percentage of customers rating their likelihood to recommend a company, a product, or a service as 9 or 10 minus the percentage rating this at 6 or below on a scale from 0 to 10 NPS = The % Promoters - % of DetractorsSimple index number Price or quantity relative to a base period of 100 Example: Big Mac in 1968 is $1.60 and in 2014 is $4.80. (4.80/1.60) X 100 = 300. The price has increased by 300% in that period. A 1968 price index would be (1.60/1.60) X 100=100 Do not need to know how to calculate. Simple Composite Index* An index based on more than one items/measure without