Benchmarking {Ans: is a process by which a company compares its performance to the performance of other companies. Those other companies need not be competitors, nor be within the same industry. Instead, the purpose of benchmarking is to set a standard based upon the company that is recognized as the best at a certain activity.}Aggregate Planning {Ans: is thr combining of individual end items into groups or families or parts for planing purposes.}Periodic Inventory System {Ans: When a company does not know the level of inventory or the supplier will only deliver at a specific interval such as monthly or weekly.}Control Charts {Ans: are graphical depictions of process output where the raw data is plotted in real-time within upper (UCL) and lower control limits (LCL).}Quality Improvement {Ans: The elimination of waste and errors is something that must be led by leadership of a firm.}Build Up Method {Ans: requires starting at the bottom of an organization and making an overall estimate by adding together estimates from each element.}Perceived Quality {Ans: image, advertising, or brand name of a product.}Mean Absolute Deviation (MAD) {Ans: is calculated by adding together the differences between the actual and